Overseas Students Ombudsman 负责调查海外学生在澳大利亚接受私立教育和培训时的问题投诉。如对私立教育机构有疑问，可以联系相关的 Overseas Students Ombudsman 获取免费建议。其设立初衷是处理此类投诉，且独立于教育机构。Overseas Students Ombudsman 的联系方式发布于其网站上：www.oso.gov.au。您甚至可以用自己的母语提出投诉。
如果您在大学或 TAFE 等公立院校学习，则应联系相关 State Ombudsman，详细信息如下：
- ACT Ombudsman www.ombudsman.act.gov.au
- NSW Ombudsman www.ombo.nsw.gov.au
- Northern Territory Ombudsman www.omb-hcscc.nt.gov.au
- Queensland Ombudsman www.ombudsman.qld.gov.au
- South Australian Ombudsman www.ombudsman.sa.gov.au
- Tasmanian Ombudsman www.ombudsman.tas.gov.au
- Victorian Ombudsman www.ombudsman.vic.gov.au
- Western Australian Ombudsman www.ombudsman.wa.gov.au