The payment method used will impact how long it takes to receive your certificate:
- If the payment is made by card or by CohortPay, you should receive the certificate a few minutes after the payment has been made
- If the payment is made by wire transfer, it usually takes 2 to 3 business days for us to receive the funds and match them with the application. If it has been more than 3 business days since the transfer was made, and the student has not received the certificate, we should check with our finance department for any non allocated funds
For extensions or deferrals of policy certificates, the student should receive the new updated certificate within 2 to 3 business days.
If you realise errors in the details on the application/on your certificate after making the payment, we can always amend them. Click here to find out more about how to amend your policy details.