If you have a problem with your OSHC insurer, you can contact the Private Health Insurance Ombudsman (PHIO). The PHIO provides a free and independent service to help consumers with health insurance problems and enquiries. Complaints must be about your health insurance policy.
You can contact the PHIO using the information here: https://www.ombudsman.gov.au/contact-us
- Phone: 1300 362 072 (within Australia), +61 2 5117 3600 (outside Australia)
- Online Form: https://forms.ombudsman.gov.au/prod?entitytype=Approach&layoutcode=ApproachWebForm
- Website: https://www.ombudsman.gov.au/