If there was an error made when entering the details on an application, or the student has renewed the passport and received a new passport number, you may request for the details on the certificate to be updated.
In order to do that, we will need a copy of the student’s passport (or the dependent's passport, if the field to amend belongs a dependent) so the insurer can verify the information and update it accordingly.
Certificates with Bupa, NIB, Allianz and CBHS don’t show the passport number. Therefore if an update is done to this information, a new certificate won’t be issued.
For the rest of the personal details, they can be updated on the certificate and it usually takes 1 to 2 business days for the new certificate to be generated.