A family member, friend, or third party agent paid for my health insurance. How can I get the refund back?

It is our compliance policy to process the refund through the same method that the original payment was made:

• If someone else did the payment on your behalf and this payment was done by card, our team will be processing your refund back to that same card. You will have to contact them to get your refund back. If for any reason you have issues contacting them, or getting your refund back, we can always help you. If an agent purchased the policy on your behalf, we can contact this agent and find out if they have received the funds for your refund.
• If the payment was done by wire transfer or using our CohortPay platform, we will require the student’s bank account details for the refund to be processed.

For more information, please refer to the following articles:

• How long does it take for me to get the refund?
• Which account will the refund be processed to? Can I request a refund to be processed to an alternative bank account?
• My policy has been cancelled and refunded but I haven’t received the funds in my account yet. Can I get a refund receipt?