Which account will the refund be processed to? Can I request a refund to be processed to an alternative bank account?

It is our compliance policy to process the refund through the same method that the original payment was made:

• If your initial payment was done by card, our finance department will process the refund back to the same card used to make the payment. If the refund is declined, then our team will contact you to get alternative bank account details.
• If your initial payment was done by wire transfer or using our CohortPay platform, we will require the student’s bank account details for the refund to be processed.

For more information, please refer to the following articles: 

• How long does it take for me to get the refund?
• A family member, friend or third party agent paid for my health insurance. How can I get the refund back?
• My policy has been cancelled and refunded but I haven’t received the funds in my account yet. Can I get a refund receipt?